FAQs
Ordering and Shipping
1. How can I place an order? You can place an order directly through our website. Simply browse our catalog, select the items you wish to purchase, and proceed to checkout. If you need assistance or have specific requirements, feel free to contact our customer service team.
2. What payment methods do you accept? We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods available through our website.
3. How long will it take to receive my order? Shipping times vary depending on your location and the products ordered. Typically, orders are processed within 1-2 business days. Once shipped, domestic orders within Canada usually arrive within 3-7 business days. International shipping times may vary.
4. Can I track my order? Yes, once your order has been shipped, you will receive a confirmation email with tracking information. You can use this information to track your package through our website or the courier's tracking service.
Products and Services
5. Are your products suitable for children and adults? Yes, our products are designed to cater to both children and adults who may benefit from sensory support. Each product listing specifies the recommended age range and usage guidelines.
6. How do I know which product is right for my needs? We understand that selecting the right product is crucial. Our website provides detailed descriptions, specifications, and customer reviews to help you make an informed decision. Additionally, our customer service team is available to offer personalized recommendations based on your specific requirements.
7. Do you offer warranty on your products? Yes, we stand behind the quality of our products. Most items come with a manufacturer's warranty against defects. Please refer to the product packaging or contact us for more details on specific warranty terms.
Returns and Exchanges
8. What is your return policy? We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, you may return unused items in their original packaging within 30 days for a full refund or exchange. Please refer to our Returns Policy for more information.
9. How do I initiate a return or exchange? To initiate a return or exchange, please contact our customer service team with your order number and details of the item(s) you wish to return or exchange. We will provide you with further instructions and assist you throughout the process.
Contact and Support
10. How can I contact customer service? You can reach our customer service team via email at info@forever-buy.com or through our Contact Us page on the website. We strive to respond to all inquiries promptly and provide the assistance you need.
11. Do you have a physical store where I can see the products? Currently, we operate exclusively online. This allows us to reach customers globally and provide a wider selection of products. If you have specific questions about any product, please don't hesitate to reach out to us.
General Information
12. Where are you located? Forever-Buy is headquartered in Oakville, Canada. However, our online store serves customers worldwide.
13. Are you affiliated with any organizations or charities? We actively support organizations and initiatives dedicated to raising awareness and providing resources for individuals with sensory sensitivity issues, ADHD, and Autism. Through our contributions and partnerships, we strive to make a positive impact in our community.
We hope these FAQs address your inquiries. If you have any additional questions or need further assistance, please do not hesitate to contact us. Thank you for choosing Forever-Buy!